The Law on Consumer’s Rights in China

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According to the Law of the People’s Republic of China on the Protection of Rights and Interests of Consumers, consumers have the following rights:

Article 7 Consumers shall be entitled to the protection of their personal safety and property security at the time of purchase and use of goods and receipt of services.
Consumers shall have the right to require that the goods and services provided by business operators satisfy the requirements for the protection of consumers’ personal safety and property security.

Article 8 Consumers shall be entitled to the knowledge of actual information about the goods they purchase or use and the services they receive.
Consumers shall have the right to require business operators to provide, based on different situations of the goods or services, the relevant information pertaining to the price, place of manufacturing, manufacturer, purpose, function, specifications, grade, main ingredients, manufacturing date, shelf life, inspection certificate, user manual, after-sale services of goods or the contents, specifications and fees and charges of services, etc.

Article 9 Consumers shall be entitled to an autonomous selection of goods or services.
Consumers shall be entitled to an autonomous selection of business operators which provide goods or services, types of goods or service methods, and the autonomous decision of purchasing or not purchasing any particular type of goods and accepting or not accepting any particular type of services.
Consumers shall, in the exercise of an autonomous selection of goods or services, have the right to make comparison, identification and selection.

Article 10 Consumers shall be entitled to fair trading.
Consumers shall, at the time of purchase of goods or receipt of services rendered, have the right to fair trading conditions such as quality assurance, reasonable pricing, correct measurement, etc, and shall have the right to refuse compulsory transactions of business operators.

Article 11 Consumers whose personal safety or property is harmed as a result of a purchase or use of goods or receipt of services rendered shall be entitled to receive compensation pursuant to the law.

Article 12 Consumers shall have the right to form social organisations pursuant to the law to protect their legitimate rights and interests.

Article 13 Consumers shall be entitled to obtaining knowledge pertaining to consumption and protection of consumer rights and interests.
Consumers shall endeavour to master knowledge and user skill for goods or services they require, use goods properly, and enhance self-protection awareness.

Article 14 Consumers shall, at the time of purchase and use of goods and receipt of services rendered, be entitled to respect for the dignity and ethnic customs, and protection of personal information pursuant to the law.

Article 15 Consumers shall have the right to supervise goods and services and protection of consumer rights and interests.
Consumers shall have the right to report and file a lawsuit against any act of infringement of consumer rights and interests and illegal act or dereliction of duty committed by the State agencies and their officials in relation to protection of consumer rights and interests,and shall have the right to raise criticism and recommendation pertaining to protection of consumer rights and interests.

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